California

COURSE TUITION

A registration fee specified during registration will be charged to the STUDENT. This fee includes all required instructional materials and needs to be paid prior to course completion.

COURSE SCHEDULE

AAA, hereafter referred to as the COURSE PROVIDER, offers a course composed of 14 training units spanning 30 hours of instruction.

HARDWARE AND SOFTWARE

The COURSE PROVIDER prescribes minimum hardware and software requirements for completing the course. Minimum browser requirements are the use of Microsoft Internet Explorer (MSIE) 9.0 or greater, Firefox, Google Chrome, or any other browsers that provide equal or greater functionality. The browsers need to support Java and Javascript. The minimum hardware required is such that it should be able to support the software configuration listed above. The course requires the use of a pointing device such as a mouse. The course recommends that the hardware be equipped with speakers. All students will go through the software evaluation after registration, but prior to the start of the course.

COMPLETION AND CERTIFICATION POLICY

The STUDENT agrees to complete all phases of the curriculum in order to receive a completion certificate. Any time missed must be made up. The COURSE PROVIDER is prohibited from issuing a client completion form if the STUDENT has not met all the requirements for course completion and a STUDENT shall not accept a completion form under such circumstances.

STUDENT may be required to pay fees to COURSE PROVIDER if through no fault of COURSE PROVIDER, STUDENT requests a duplicate and/or reissue of the original certificate of completion.

GRADING AND PROGRESS POLICY

The STUDENT agrees that they may not be certified or given credit for the course unless they score 80% or higher on the final exam. Alternative testing techniques for students with reading, hearing or learning handicaps and policies for re-testing students who score less than 80% will be a) review of material; b) translation, if necessary or possible; and c) re-testing, verbally if necessary.

CIRCUMVENTION WARNING

The STUDENT agrees that HE/SHE, and not any other person, will study the material in its entirety and complete the chapter quizzes and the final exam. It is illegal to attempt to circumvent this online state-approved course or provide false information. If the COURSE PROVIDER discovers that the STUDENT has willfully misrepresented himself or has cheated, the STUDENT will be stopped from taking the course with no refund of the registration fees. In addition, the STUDENT may be prosecuted for perjury and other criminal acts which are punishable by law.

CANCELLATION AND REFUND POLICIES

For AAA Northern California:
A full refund, minus a $10 processing fee, will be made to any student who cancels the enrollment contract within 15 days of registering for the course and prior to attempting the final examination. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the COURSE PROVIDER, or representation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.

For AAA Southern California (Auto Club Enterprises):
Members are provided three business days from the time of purchase to call the Member Service Center at (844) 306-1421 during business hours** to cancel the entire program package (in car lessons plus online AAA How-To-Drive course) without incurring fees. Program cancellations cannot be completed through the Student Portal. Please see "Schedule of Fees" in your Autoclub Driving School agreement for further information regarding fees after the three-business day grace period. No refunds for cancelling in car lessons after one year from the Enrollment Date.

The AAA How-To-Drive course is considered active as soon as you register or use the activation code on the AAA How-To-Drive website. Except for the refund for cancellation of the entire program package during the 3 business day grace period, no other online course refunds will be issued after course activation. The online course will be terminated, without notice, if not completed within 180 calendar days.

We will process refunds within 5 business days after cancellation. If you paid by check, please contact us if you have not received a refund check within 10 days of cancellation. If you paid by credit card, please contact your bank or credit card provider if you do not receive the refund in 2 billing cycles from cancellation.

**Cancellations, reschedules, transfers and location changes must be received during Member Service Center business hours: Monday–Friday 8am to 7pm Pacific Time (PT) and Saturday 8am to 5 pm PT. Alternatively, members may cancel or reschedule their in-car lessons by using the online Student Portal at any time.

PRIVACY STATEMENT

The COURSE PROVIDER is the sole owner of the information collected on this site. The COURSE PROVIDER collects information from its users at several different points on the website. The COURSE PROVIDER will not use or sell this information to promote products or services unrelated to this traffic safety course or in ways different from what is disclosed in the Privacy Statement.

REPRESENTATIONS AND WARRANTIES

STUDENT represents and warrants that the user information and registration information provided by STUDENT is true and correct, and acknowledges that the truth and accuracy of such information is a material inducement to COURSE PROVIDER in permitting STUDENT to enroll in the course. STUDENT further acknowledges and agrees that any willful or intentional misrepresentation by STUDENT regarding such user information or registration information constitutes a breach of this agreement and of the representations and warranties by STUDENT as provided in this agreement, and may subject student to liability for damages incurred by COURSE PROVIDER as a result thereof, including but not limited to general, consequential, and punitive damages.

LIMITATION OF LIABILITY

STUDENT acknowledges and agrees that the liability of COURSE PROVIDER and their agents and employees for any act, omission to act, or negligence on the part of COURSE PROVIDER and their agents and employees, is strictly limited to and shall not exceed the amount of the registration fee actually paid by STUDENT.

At AAA, maintaining your trust and confidence is our top priority. We do not sell or rent nonpublic personal information about our members or former members. We do not share non-public personal information about our members or former members with companies outside of AAA, except where required or permitted by law. We carefully manage and safeguard information among our companies and affiliates, based on your membership or other relationships with AAA, in order to provide you with unsurpassed service, greater convenience and superior value.

Sources from which we may collect nonpublic information about you include: information we receive from you on applications or other forms in writing, via facsimile transmission, by telephone, by electronic means including e-mail and our website, or by other means of communication; information resulting from your transactions with us, our affiliates or others; information resulting from entitled services that you have received from us, our affiliates or others; information obtained from governmental sources, such as your driving record and claims history (insurance clients); and information obtained from non-governmental sources, such as demographic data used for marketing purposes.

We may disclose personally identifiable information about you to persons or organizations within or outside of the AAA Federation as permitted or required by law including companies that perform marketing services for us or with whom we have joint marketing agreements. These agreements allow us to extend the value of your membership or provide you with special savings. Information will normally be limited to name, address, telephone number, membership or customer number and Club tenure. Under certain circumstances, additional information will be provided to appropriate third parties with your consent or at your direction, such as when you apply for a loan, request a quote for insurance or, as necessary, to perform other services. Information will also be disclosed, if necessary, to effect, administer or enforce a transaction, benefit or service that you have requested or authorized or to which you are entitled. This includes such information as the description, location and license number of your vehicle, as well as your telephone contact number and other information deemed necessary to provide you with emergency road service. Information may be shared among the Club's corporate affiliates and subsidiaries, other AAA Clubs and the AAA National Office. Other third parties with whom information may be shared include, but are not limited to, emergency road service contractors, AAA Approved Auto Repair facilities, travel service providers, financial service providers, insurance support organizations, insurance agents, claims representatives, independent contractors courts and governmental agencies.

We restrict access to your nonpublic information to those employees who need such information in order to provide products or services to you. In compliance with federal regulations, we maintain physical, electronic and procedural safeguards designed to guard and prevent misuse of your nonpublic personal information.

Internet Privacy Policy

AAA is committed to honoring the privacy of the users of the AAA Web Site, which includes any personally identifiable information. AAA will utilize any information collected to better understand its users' needs and provide better service. In addition, AAA will use the information it gathers to improve the content of the Web site. If any personally identifiable information has been volunteered, AAA may utilize that information to notify users about updates to the Web site and/or contact users for marketing purposes. The information that is personally identifiable will not be shared with or sold to any other organizations for commercial purposes.

Below is a list of non-volunteered information that will be collected automatically when visiting the AAA Web Site:

• The referrer (the site prior to entering the AAA Web site)
• The IP address of the workstation
• Date and time logged in and out
• Pages visited while on our site
• Time spent on each page
• Files downloaded
• Criteria used when searching

If the user supplies their telephone number online, they may be contacted by AAA regarding orders placed online. Please be sure to provide AAA with the correct phone number.

Entering the zip code upon initial visit to the AAA web site will cause a cookie to be written to the PC in use at the time. This will allow the AAA web site to automatically route subsequent visits to the user's local AAA club.

Secure transactions are accomplished with Secure Socket Layer (SSL) technology to assure that your data is safely communicated to us.

Using the automatic log-in function of this website will cause a cookie to be written to the PC in use at the time. Cookies are small text files which store an encrypted version of your user ID and password. When you come back to this site, this information will be used to automatically log you into the web site using a secure connection. The cookies will not store any information that will be used for tracking or advertising.

To avoid any solicitations from AAA as a result of visiting this Web site, please send an email to our webmaster AAADTPrograms@national.aaa.com or write to:

AAA Driver Training
How To Drive Online Course Webmaster
1000 AAA Drive, MS 72
Heathrow, FL 32746